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09/20/2001 Entry: "Getting Closure."
On the phone with eTrade: "Just a moment, sir; Let me connect you to an Account Closure Specialist." We cried, we talked about the good times we had together, and how we had just grown apart. It's not about you, Hamilton, my Account Closure Specialist...it's me. It's not that the account was bleeding money from your service fees; I...I just need some space right now.
I feel so callous, doing it over the phone....